ChannelX Documentation¶
Welcome to ChannelX — Localcom's omnichannel customer communication platform. ChannelX brings every customer conversation your business has — voice, website live chat, WhatsApp, Instagram, Facebook, SMS, and email — into one shared dashboard, with the automation, reporting, and AI helpers a modern support team needs.
This guide takes you from a brand-new account to a fully running support desk.
Where to start¶
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Learn what ChannelX is, tour the dashboard, handle your first conversation, and understand the core agent workflow.
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Account Setup & User Management
Set up your personal profile and notifications, configure account settings, and invite your team.
About this guide¶
ChannelX is built on a mature open-source customer engagement engine and extended by Localcom with deep Nexus UC and Localcom AI integration. Throughout this documentation, screenshots are taken from a live ChannelX environment so what you read matches what you see.
Need help?
If something in this guide doesn't match your environment, your deployment may be on a different version or have features enabled or disabled by your administrator. Reach out to your Localcom contact for assistance.