Help Center

The ChannelX Help Center lets you publish a self-service knowledge base so customers can find answers on their own, around the clock, without waiting for an agent. A good help center reduces repetitive tickets, shortens response times, and gives your team a single, authoritative place to document how your product and services work.

Each help center is built as a portal. A portal holds categories, and categories hold articles. You can run more than one portal — for example, one per brand or per language — and serve each on your own domain. Articles support rich formatting and embedded videos, so you can explain a workflow in text or show it in a short clip.

This section walks through the practical setup: creating a portal and its content, securing a custom domain with SSL, and embedding videos directly inside articles.

In this section

1. Setting up a Help Center — create a portal, organize it into categories, and publish your first articles.
2. Generating an SSL certificate — serve your portal on a custom domain over HTTPS so it stays trusted and secure.
3. Embedding videos in the Help Center — drop in videos from common platforms that turn into responsive players automatically.