Bots & Integrations

ChannelX is built to connect with the rest of your stack. You can route conversations through automated bots, bring AI into the agent workflow, push events out to your own systems, and pull external tools straight into the agent dashboard.

This section covers the building blocks:

• Agent bots let you attach your own automation or AI agent to an inbox, triaging conversations before a human steps in.
• AI integrations — Localcom AI (powered by OpenAI) and Dialogflow — help agents reply faster and let chatbots handle routine questions.
• Slack lets your team answer conversations from the workspace they already live in.
• Webhooks stream account events to any endpoint you control.
• Dashboard apps embed your own web app inside the conversation view with full context.
• External integrations connect ChannelX to Linear, Google Translate, and Dyte.

In this section

1. Agent bots — connect external bots and handle human handoff.
2. Localcom AI (OpenAI) — reply suggestions, message improvement, and summaries.
3. Dialogflow chatbot — build and connect a Dialogflow NLP bot.
4. Answering from Slack — manage conversations inside your Slack workspace.
5. Webhooks — subscribe to account events and verify payloads.
6. Dashboard apps — embed your own app with conversation context.
7. External integrations — Linear, Google Translate, and Dyte video calls.