Foldering & Conversation Organization

As your inbox grows, scrolling through every conversation to find the ones that matter becomes slow. ChannelX lets you filter conversations by the attributes that matter to your workflow — status, assignee, channel, labels, and more — and then save those filters as reusable folders.

A folder is simply a saved filter that lives in your sidebar. Open it and you immediately see the matching conversations, without rebuilding the filter each time. This is the backbone of a tidy, scalable inbox: instead of one undifferentiated queue, your team works from focused views like "Unassigned VIP chats," "Open conversations in my language," or "Escalations waiting on engineering."

Folders are especially useful for shared workflows. When everyone on a team works from the same saved views, it's clear who owns what and nothing slips through the cracks.

In this section

1. Grouping conversations with filters and saving folders — build advanced filters and save them as sidebar folders for one-click access.